RONG YUI HUI Pty Ltd (ABN 37 644 637276 ), its subsidiaries and affiliates respect the confidentiality of information and the privacy of individuals. We are committed to ensuring the privacy of your information and complying with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (“Privacy Act”).
Any reference to “RONG YUI HUI”, “we”, “us” or “our” in this Privacy Policy refers to RONG YUI HUI Pty Ltd. RONG YUI HUI is an Australian based remittance service company (AUSTRAC Registration
Number: IND100714804-001).
This Privacy Policy applies to our websites, services, software applications that run on mobile devices such as smart phones, tablets, and the like (“Websites & Apps”).
This Privacy Policy outlines our policy on when we collect information, what information we collect, how we collect and protect it, how we do with it and how you access and update it. It forms part of our Terms of Use. By giving us your information, you are agreeing for us to process it in the manners described here.
For the purpose of complying with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and other subordinate instruments (“AML/CTF Laws”), we collect the following information from you:
1.Your identity information, including your name, gender, date of birth, nationality, email address, residential address, contact numbers (telephone, mobile, fax), bank account details,identification and verification information.
2.Recipient’s information, including the recipient’s name, date of birth, email address, residential address, bank account details, identification and verification information and the
relationship between you and the recipient. Recipient’s information is only required when you choose to add a recipient as a beneficiary.
3.Corporate client’s information, including business registration document and personal information of individuals who ultimately own or control the business.
4.Any additional document / information you provide to RONG YUI HUI online, by email, by WeChat, by telephone, by WhatsApp or otherwise to our representatives.
5.Transaction information / documents which are generated during the course of utilising our services.
6.Any other information (including proof of source of funds, purpose of remittance, etc.) that is required under the AML/CTF Laws.
We may collect your information from you, when you:
1.ccess or use our Websites & Apps
2.talk to our representatives by phone or in store across Australia
3.complete an application, order form or a contract
4.conduct transactions using our services
5.send information in emails, WeChat, message, WhatsApp or correspondence to us
6.during conversations between you and RONG YUI HUI representatives
7.attend a RONG YUI HUI seminar
8.subscribe to RONG YUI HUI newsletter
Generally, we endeavour to obtain information directly from the person or organisation concerned.
If it is not practical, we may collect information from third parties, including from publicly available sources. We will take reasonable steps to inform you if the information is collected about you from third parties.
If you visit any of our offices or premises, we may have CCTV which will record your image and/or conversations. The images and/or conversations may be recorded without any further notice or warning. These recordings are our sole property.
We keep your information safely and use it to give you the best remittance services. We need to collect personal information so that we can provide our products and services or undertake transactions with you. We may not be able to provide you our products or services or undertake transactions with you if we do not collect required information from you pursuant to AML/CTF laws.
We only use your information to give you the best possible remittance service, which comes down to communicating with you, managing your case and marketing our services to you. This includes:
1.providing information or advice to you
2.providing our services and products to you
3.undertaking business processes and transactions
4.administrating your accounts
5.identifying you to make sure we are communicating with the right person
6.processing your enquiries
7.monitoring, developing and improving the quality of our services
8.complying with any law, rule, regulation (such as the AML/CTF Laws in Australia)
Your information is securely stored in our Australian office and only accessible by our staff and businesses we work with.
Please be aware that under the relevant AML/CTF Laws, we are obliged to retain your information relating to personal identity for seven (7) years. Subject to any legislative requirements, we will destroy, erase or make anonymous your personal information when it is no longer needed.
We will share your information with third parties that we work to collect, process and use your information. This include:
1.our contractors or service providers for the purposes of providing services or products to you
2.our intermediary banks to process certain transactions on your behalf
3.any partners, agents or intermediaries who form part of the provision of our products or services
4.international intermediaries to complete your transactions
5.any government regulatory bodies to satisfy its regulatory obligations under the AML/CTF Laws
6.to credit reporting bodies if you are our customer for the purpose of identifying you, in which case the information will be limited to your identity particulars, including your name, gender, address, date of birth, name of employer and driver’s license number
7.the prospective seller or buyer of such business assets in the event that we sell or buy any business or assets
8.our related bodies corporate
Please be assured that we will never sell your information or give it away for free. However, we will comply if your information is asked by the government as required by the Privacy Act, any other laws or a court/tribunal order.
If you wish to access the personal information that we hold about you, please send your request in writing to the contact details set out below. In your request, please verify your identity and specify what information you require. We will response to your request within a reasonable period of time.
There may be circumstances that preclude RONG YUI HUI from granting you access to some or all of your personal information. These include:
1.the release of information may impact on the privacy of other individuals or organisations
2.the information is subject to solicitor-client or litigation privilege
3.we are prohibited by law from granting you access
4.the release of information could reasonably be expected to threaten the safety, physical or mental health or life of an individual
5.the information is commercially sensitive evaluative information
If you believe the personal information about you is inaccurate, out of date, incomplete or misleading, please contact us in writing using the contact details set out below.
We use software like cookies to facilitate the services we provide on our Websites & Apps. The cookies will provide us information where you are from, when you visit or return, how you use our Websites & Apps and how we can help you. These help us personalise our service to you.
Cookies are text files automatically stores on your computer or mobile device’s drive. They can be disabled or deleted at any time through your browser preferences.
In accordance with the new data protection requirements in the European Union General Data Protection Regulation which apply from 25 May 2018, we provide additional measures, unless inconsistent with Australian Law, if you are located in the European Union or an EU third party is involved.
If you have any questions, comments or complaints, please contact us by:
phone: +61 0451 688 889,
email: service@rongyihui.com.au, or
write to us at:
Level 36, 201 Elizabeth Street, Sydney NSW 2000
We may change this Privacy policy from time to time, we encourage you to review this page for the latest information.
Thank you for using the Rongyihui App. To provide a more secure and convenient login experience, the Rongyihui App offers fingerprint, facial recognition, and face scan verification services. Before using these features, we need your consent and collection of relevant information. Please read the following content carefully.
Collection and Use of Facial Information
To use the face scan verification feature, you need to provide your facial information or allow us to use the facial recognition function on your device. With your separate consent, we will collect and encrypt your facial information, which will be stored in the backend database of the Rongyihui App. If you refuse to provide the above information, you will not be able to use products or services that require face scan verification. You can enable or disable the face scan verification feature and update your facial information in the security center settings of the mobile app.
Collection and Use of Fingerprint Verification
To use the fingerprint login feature, you need to separately consent and authorize us to use the fingerprint recognition function on your device. Please note that we will not collect your fingerprint information. Your fingerprint will only be stored on the device where you authorize the fingerprint collection. You can enable or disable the fingerprint verification feature and update your fingerprint information in the security center settings of the mobile app.
Collection and Use of Facial Recognition
To use the facial recognition login feature, you need to separately consent and authorize us to use the facial recognition function on your device. Please note that we will not collect the facial information used for facial recognition services. This information will only be stored on the device where you authorize the collection of facial information. You can enable or disable the facial recognition feature and update your facial information in the security center settings of the mobile app.
For certain brands or models of mobile devices with built-in local biometric authentication functions, such as facial recognition, the relevant information is processed by the device provider, and the Rongyihui App does not retain any information related to the use of these functions on your mobile device.
Please be assured that we will strictly protect the security of your personal information and use it in accordance with the provisions of this privacy statement.
If you have any questions or need further assistance, please contact our customer service team. Thank you for your understanding and support.
Last updated: January 1, 2023
